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INCORPORATING

WÄRTSILÄ ADDS SINGAPORE EXPERTISE CENTRE TO SUPPORT NETWORK

Thursday, November 14, 2019 

Wärtsilä has established its latest Expertise Centre (EC) in Singapore, within the company’s Acceleration Centre facilities, to provide support functions including operational support and dynamic maintenance planning for Wärtsilä Lifecycle Solution customers.

Wärtsilä Expertise Centres currently monitor some 900 installations with more than 2000 engines globally. The new Singapore EC complements Wärtsilä’s nine other EC units located in strategic locations . Together, the centres provide advice and recommendations based on the analysis of data from monitoring the condition and performance of the machinery. The ECs act as a contact point where owners and operators can receive assistance for day-to-day operations and unforeseen situations. They can also identify improvement possibilities, which can then be communicated accordingly. By enabling an holistic view of operations, and through performance guarantees, the centres aim at creating added customer value.

Among the benefits claimed for the Expertise Centres are the management and optimisation of performance, which enables the full potential of assets to be realised, as well as maintenance management and analytics to ensure the efficiency of the maintenance activities. These benefits are based on the use of the latest digital tools allowing instant customer support.

“Our aim is always to serve the customer better. We do this by using the latest technology and proven methods to increase the asset’s reliability and availability, while at the same time reducing the need for unplanned maintenance. The customer can rely on Wärtsilä ensuring that operational performance is maintained at the right level, and the new Singapore EC emphasises our commitment to long-term partnerships with our customers,” said Erik Ristiluoma, Director, Contract Management, Wärtsilä Marine.

The centre, which became fully operational on November 1, can host face-to-face meetings with customer personnel to discuss all matters relating to the operation and maintenance of their machinery.

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