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ROLLS-ROYCE EXPANDS MTU SERVICE PORTFOLIO FOR YACHT CUSTOMERS

Monday, September 2, 2019 

Rolls-Royce is expanding its Premium Yacht Service (PYS), the MTU-brand global service portfolio for yacht customers: 'Captain training' is its comprehensive information course on yachts, while digital tools and a new Customer Care Centre are improving the service provided.

Rolls-Royce will be giving training sessions to captains and shipyard staff  at the Yachting Festival in Cannes from 10 to 15 September.

Having received positive feedback for 'Captain training' – its free-of-charge training module for captains and shipyard personnel – Rolls-Royce has now decided to offer the training sessions directly at the trade fair venue in Cannes. “We're teaching the modules in a shorter form called 'MTU Smart Yacht Sessions' in which participants receive all-round information on yachts. The focus is on future-oriented hybrid technologies, propulsion systems that meet IMO III rules, and new digital and bridge solutions,” said Daniel Ramoli, head of yacht sales, Rolls-Royce Power Systems business unit. 

Digitalisation has been consistently driven by the company's continually expanding Digital Solutions section, culminating in digital products such as MTU Go!Act and MTU Go!Manage which are especially tailored to fit the given application and needs of the customer. Engine systems are connected via data loggers, enabling MTU specialists and the customer to monitor them remotely, plan maintenance and spare parts availability, analyse operator data and arrive at recommendations for improving product operation. Experts are on hand in the MTU Customer Care Centres which operate in different locations across the time zones. 

Another Rolls-Royce service innovation is its MTU Premium Upgrade, offering a choice of finishes on Series 2000 or 4000 cylinder heads.

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